Understanding the Steps…..
Article Posted in the September 2012 edition of the Michigan Legionnaire Understanding the Steps….. By Suzette Price, DVSO Greetings Legionnaires, from the 12 th floor of the federal building in Detroit, The American Legion Department of Michigan Veterans Service Office. For the past 16 months I have had the honor and privilege of working with the best veteran’s service organization in the nation and serving many of you. During those 16 months I have learned many things about the claims process and as I take phone calls from veterans I understand the frustration many feel from the long wait times for their claim. Our commitment is to service those claim as best and expediently as possible. In May of 2011 I was trained that the claims process was anywhere from six to nine months long. Today, the claims process is 18 to 24 months long. The claims being filed has severely increased and the hiring of VA employees has failed to parallel with th...